Responsibilities, Privacy of data, Policy and applicable Law

Diva Apartments provides short term rental services for house owners, including booking and house managing (cleaning, maintenance, check-ins) and third party service arrangements such as airport transfers for incoming guests.

Every apartment’s features and amenities are described in our website, therefore, if you have any query about the availability or existence of any object/appliance that is not specifically described as being part of the apartment please contact us for further information. If any of your demands or suggestions is not described in the apartment features or amenities and is not available during your stay, we will not be held responsible and there will be no refunds regarding not described features.

If for any unexpected reason, such as prolonged maintenance, disaster, etc… Diva Apartments has to cancel your reservation, we will do our best to provide you with a similar property that is managed by us in the nearest location possible. If that is not achievable, you will get a total refund of your reservation.

Diva Apartments reserves the right to update information published on the site at any time including (but not limited to) rates, descriptions and photographs.

All customer reviews written in our website or partner websites will become property of Diva Apartments. If you submitted us a review and don’t want it published, we can have it removed if that is your wish.

All the information you provide to Diva Apartments, including personal data and payment information is guaranteed for confidentiality, and will solely be used for our booking, contacts from us to you, and follow up purposes. The data sent by you can always be rectified or canceled.

All the apartments are to be used exclusively as holiday rentals. If there is any illegal activity or policy violation during your stay in the apartment or its premises we will inform the local authorities, and you will be asked to leave immediately, without the right to any refunds or return of the security deposit.

Diva Apartments is a brand of Space Creation, Ltd., based in Lisbon, Portugal, therefore the present General Terms & Conditions, and all issues concerning your booking and accommodation are exclusively ruled by Portuguese law and Jurisdiction.

By making a reservation with Diva Apartments you confirm the acceptance of our General Terms & Conditions in full.

 

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